FAQ
1. How long does it take to process and deliver my order?
Orders at Bloofyz are processed within 0-1 business days. For Australian customers, delivery typically takes 5-12 business days after processing. In total, expect your order to arrive within 5-12 business days.
2. Can I return items, and who covers the return shipping costs?
Yes, items can be returned within 30 days of delivery. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect—in which case, Bloofyz will cover the return shipping fees.
3. Do you ship outside Australia?
No, Bloofyz currently ships exclusively within Australia.
4. What payment methods are accepted?
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, UnionPay, and American Express), PayPal, and mobile payment options like Apple Pay and Google Pay.
5. Is my online order secure?
Yes, your order is secure. Bloofyz uses advanced SSL encryption technology to protect your personal and payment information. Our website is regularly updated and monitored to maintain the highest security standards.
6. Can I change my shipping address after placing an order?
Once an order has been processed or shipped, the shipping address cannot be changed. Please double-check your details before completing your purchase to ensure accurate delivery.
7. How long does it take to process a refund?
Refunds are processed within 7 business days after we receive and inspect the returned item. A confirmation email will be sent once your refund is complete.
8. What should I do if I receive a faulty or damaged item?
If you receive a faulty or damaged item, please contact our customer support team immediately. Bloofyz will cover the return shipping costs and arrange for a replacement or refund. For damaged items, please provide photos within 48 hours of receiving the product.
9. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can monitor the delivery status using the Track Order feature on our website.
